1. What we do
- Pages can be used with a keyboard alone, with a visible focus outline and a "skip to content" link.
- Headings, landmarks, labelled form fields and descriptive link text support screen readers.
- Product images have alternative text; decorative images are hidden from screen readers.
- Text and controls meet colour-contrast requirements, and no information is shown by colour alone.
- Text is at least 12 px and the layout works when zoomed to 200% and on small phone screens.
- The whole website is available in English and Bangla, with the page language set for screen readers.
- Animations respect your device's "reduce motion" setting.
- Accessibility is checked automatically on every change to the website, alongside speed and SEO checks.
2. Known limitations
Some content comes from brands and partners, such as product manuals, videos and payment pages, and may not yet meet the same standard. We work with our partners to improve it and can provide the information in another format on request.
3. Other ways to shop
If any part of the website is difficult to use, our customer support team can help you find products, answer questions and place an order for you by phone or email. At our store, staff can assist with product demonstrations and purchases.
4. Tell us about a barrier
If you find something hard to use, please tell us the page, what you were trying to do, and the device, browser or assistive technology you use. Email support@tradconglobal.com, use the contact form on our website, or visit our store at Twin Tower Shopping Complex, Malibagh, Dhaka. We aim to reply within 3 working days and to fix problems as quickly as possible.