Do I need an account to order?
No. You can check out as a guest with your name, phone number and address. With an account, your details are filled in for you and all your orders are in one place.
How can I pay?
Cash on delivery (for orders up to ৳50,000), bank transfer, or at our store when you collect a pickup order. Online payment by bKash, Nagad and card is coming later.
How much is delivery and how long does it take?
Standard delivery is ৳100 and free for orders from ৳10,000; express delivery is ৳250. The estimated time is shown at checkout. Delivery is available across Bangladesh.
Can I collect my order from your store?
Yes. Choose store pickup at checkout, wait for our call or message that it's ready, then collect it from Twin Tower Shopping Complex, Malibagh, and pay there. Ready orders are held for 3 days.
How do I track my order?
Open Track Your Order and enter your order number (for example TC-100001) with the phone number or email you ordered with. If you have an account, your orders are also in My Account.
Can I cancel or change my order?
Yes, free of charge, as long as it has not been shipped yet. Contact us with your order number.
What if the product is faulty or wrong?
Check the parcel when it arrives. If an item is faulty, damaged or not what you ordered, tell us within 7 days of delivery and we'll replace it or refund you after checking it. See Returns & Refunds.
Are your products genuine, and do they have warranty?
Yes, we sell genuine products. The warranty period is shown on each product page and on your invoice; see our Warranty Policy.
Do you sell wholesale?
Yes. Send us the products and quantities you need and we'll reply with a quotation. See the Business page.