Faulty, damaged or wrong items
If a product doesn't work, arrives damaged, or isn't what you ordered, contact us within 7 days of delivery with your order number and a short description or photo. After checking it, we replace it or, if a replacement isn't available, refund you in full, including the delivery charge.
Changed your mind?
You can cancel free of charge before the order is shipped. After delivery, returns for a change of mind are accepted only for unopened products in their original, complete packaging, and only when agreed with us first; please contact us before sending anything back.
Items we can't take back
- Products that have been used, damaged by the customer, or are missing parts or packaging
- Products whose seal, IMEI or serial label has been removed or altered
- Software, gift cards and items marked as non-returnable on the product page
Refunds
Once a return is approved, we start the refund within 1 working day. Cash-on-delivery orders are refunded to your bKash, Nagad or bank account within 5 to 10 working days of receiving your details; bank transfers go back to the account they came from. Nothing here limits your rights under the Consumer Rights Protection Act 2009.
Warranty after 7 days
Faults that appear later are covered by the product's warranty, as described in our Warranty Policy.