1. Information we collect
We collect information you give us, information created when you use our services, and limited information from our partners.
- Account details: name, mobile number, email address, password (stored only in encrypted, hashed form), date of birth and gender if you choose to add them.
- Order details: products bought, delivery and billing addresses, delivery instructions, invoices, returns, warranty claims and the IMEI or serial number of the device you bought.
- Payment details: payment method, transaction ID and payment status. Card numbers and mobile-wallet PINs are entered on the payment provider's secure page; Tradcon never sees or stores them.
- Business account details: company name, trade licence, BIN/TIN, contact persons and credit terms, when you apply for wholesale or corporate buying.
- Communications: messages, calls, chats, reviews, questions and survey answers you send us.
- Technical information: IP address, device and browser type, pages visited, searches, and cookie identifiers (see our Cookie Policy).
- Information from partners: delivery status from courier partners and payment confirmations from payment providers.
2. How we use your information
- To create and manage your account and verify your identity (for example by a one-time code sent to your mobile).
- To process, deliver and support your orders, including returns, refunds, warranty claims and store pickup.
- To communicate with you about your orders by SMS, email, phone or app notification.
- To prevent, detect and investigate fraud, misuse of promotions and other illegal activity, and to keep our services secure.
- To improve our website, products, search results and customer service.
- To send you offers and news, only where you have agreed; you can opt out at any time.
- To meet our legal, tax, VAT and accounting obligations and to respond to lawful requests from authorities.
3. Who we share information with
We do not sell your personal information. We share it only as needed to run our business:
- Delivery partners receive your name, phone number and delivery address to deliver your order.
- Payment providers (such as bKash, Nagad and SSLCOMMERZ) process your payment under their own security standards.
- Brand service centres receive the details needed to handle a warranty claim for your device.
- Technology providers that host, secure and support our services, bound by confidentiality obligations.
- Government, courts or law-enforcement agencies when required by the laws of Bangladesh, or to protect the rights, safety and property of our customers and of Tradcon.
- A buyer or successor of all or part of our business, which would be bound by this policy.
4. How we protect your information
We use encrypted connections (HTTPS), hashed passwords, role-based access for staff with two-factor sign-in, audit logs of staff actions and regular backups. No system is perfectly secure, so please keep your password private, never share one-time codes, and tell us at once if you suspect misuse of your account. Tradcon staff will never ask for your password or one-time code.
5. How long we keep information
We keep account information while your account is active. Order, invoice and payment records are kept for as long as tax, VAT and accounting laws require. Device IMEI and serial records are kept for at least the warranty period of the product. When information is no longer needed we delete or anonymise it.
6. Your choices and rights
We may ask you to confirm your identity before acting on a request, and we reply within 30 days.
- See and correct your profile and addresses at any time in My Account.
- Ask us for a copy of the personal information we hold about you.
- Ask us to delete your account. We will delete or anonymise your information except records we must keep by law or for an open order, return or warranty claim.
- Stop marketing messages using the unsubscribe link, by replying STOP where offered, or in your account settings.
- Withdraw consent you gave earlier; this does not affect processing already done.
7. Children
Our services are meant for people aged 18 and over. Younger customers may shop only with the involvement of a parent or guardian. We do not knowingly collect personal information from children; if you believe a child has given us information, contact us and we will remove it.
8. Links to other websites
Our website may link to brand, payment or courier websites. Their privacy practices are their own; please read their policies.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. If a change significantly affects how we use your information, we will tell you on our website or by email or SMS before it takes effect.
10. Contact us
Questions or requests about your privacy: Email support@tradconglobal.com, use the contact form on our website, or visit our store at Twin Tower Shopping Complex, Malibagh, Dhaka.