1. Types of warranty
- Brand (official) warranty: provided by the manufacturer or its authorised distributor in Bangladesh and serviced at the brand's authorised service centres.
- Tradcon warranty: provided by Tradcon Global for products without an official Bangladesh warranty, serviced through our store and service partners.
- No warranty: some items, such as certain accessories, cables and consumables, are sold without warranty. This is stated on the product page.
2. Warranty period
The period (for example 7 days replacement, 6 months, 1 year or 2 years service warranty) is stated on the product page and your invoice. It starts on the date of delivery or pickup. Some parts, such as batteries, chargers and adapters, may have a shorter period set by the brand. Repairs or replacements under warranty do not extend the original period unless the brand says so.
3. Proof of purchase
Keep your invoice. For phones and other serial-numbered devices, Tradcon records the IMEI or serial number of the exact unit you bought, so we can confirm your purchase and warranty even if the invoice is lost. The warranty is void if the IMEI, serial number or warranty seal is removed, altered or unreadable.
4. What is covered
Manufacturing defects in materials or workmanship that appear during normal use within the warranty period. Depending on the fault and the brand's policy, the product is repaired, the faulty part replaced, or the product replaced.
5. What is not covered
- Physical damage: cracked or broken screens, dents, bent parts, or damage from drops and pressure.
- Liquid, moisture, fire, electrical surge or lightning damage.
- Damage from unauthorised repair, opening the device, modifications, rooting, jailbreaking or unofficial software.
- Normal wear and tear, cosmetic scratches, and consumable parts such as batteries (unless defective), straps, ear tips and cables.
- Faults caused by using incompatible chargers, accessories or power supplies.
- Loss of data. Please back up your data before handing in a device; service may reset it to factory settings.
- Software issues that can be solved by an update or reset, and third-party apps.
6. How to make a claim
- Contact our customer support or visit our store with the product, its box and accessories where possible, and your invoice or order number.
- For brand warranty, we will direct you to the nearest authorised service centre or, for Tradcon customers, send the product for you where the brand allows.
- Our team or the service centre inspects the product and confirms whether the fault is covered.
- Typical service time is 7 to 21 working days, depending on the brand and parts availability. We will keep you informed.
- If a repair is not covered, you will be told the cost before any work is done.
7. Dead on arrival (DOA)
If a product does not work or has a manufacturing defect when you receive it, contact us within 7 days of delivery. After verification we will replace it or, if a replacement is not available, refund you, as described in our Returns & Refunds policy.
8. Your legal rights
This warranty is in addition to your rights under the Consumer Rights Protection Act 2009 and does not limit them.
9. Contact us
Email support@tradconglobal.com, use the contact form on our website, or visit our store at Twin Tower Shopping Complex, Malibagh, Dhaka.