1. Ways to pay
- Cash on Delivery (COD): pay the delivery person in cash when you receive your order.
- Bank transfer: we give you our bank details when we confirm your order, and send the order once the payment arrives.
- Pay at the store: for store pickup orders, pay when you collect.
- Online payment by bKash, Nagad, cards and internet banking is not available yet. When it is, it will be processed by a licensed payment gateway and this policy will be updated.
2. Cash on Delivery
- COD is available for most areas, subject to an order-value limit shown at checkout (for example up to ৳50,000).
- For high-value items such as phones and laptops we may ask for an advance or full online payment.
- Please pay the exact amount; delivery staff may not carry change.
- Repeated refusal of COD orders may lead us to require online payment for future orders.
3. EMI (instalments)
Where offered, credit cards from partner banks can be used to pay in 3 to 36 monthly instalments. EMI terms, eligible banks and any bank charges are shown at checkout. The instalment plan is an agreement between you and your bank.
4. Payment security
Online payments are processed on the secure pages of our payment partners using encryption and, for cards, the bank's own verification (3-D Secure / OTP). Tradcon never receives or stores your card number, CVV or wallet PIN. We will never ask for your PIN, password or one-time code by phone, SMS or email.
5. Failed or duplicate payments
If money is deducted but your order is not confirmed, the payment provider normally reverses it automatically within 3 to 7 working days. If it is not reversed, or you were charged twice, contact us with the transaction ID and we will resolve it.
6. Invoices and VAT
Every order comes with an invoice. Business customers can request a VAT invoice (Mushak-6.3) with their BIN from customer support.
7. Refunds
Refunds for cancellations and approved returns are made to the original payment method where possible. Typical times after the refund is approved:
- bKash / Nagad and other wallets: 3 to 5 working days.
- Cards: 7 to 15 working days, depending on your bank.
- Internet banking and bank transfer: 5 to 10 working days.
- Cash on Delivery orders: to your bKash/Nagad account or bank account, within 5 to 10 working days of receiving your details.
8. Contact us
Payment questions: Email support@tradconglobal.com, use the contact form on our website, or visit our store at Twin Tower Shopping Complex, Malibagh, Dhaka. Please include your order number and transaction ID.